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Help desk technician cover letter

Technical Support and Help Desk Cover Letter Example

Alison Doyle is one of the nation’s foremost career experts and has counseled both students and corporations on hiring practices. She has given hundreds of interviews on the topic for outlets including The New York Times, BBC News, and LinkedIn. Alison founded CareerToolBelt.com and has been an expert in the field for more than 20 years.

Specifics matter if you’re applying for a tech-related support role.

That means that if you’re writing your cover letter for a technical support or help desk position, you’ll want to mention the technology you’re familiar with and have supported previously. You’ll also want to include details on the hard and soft skills you can offer the organization, and how you can help the company if you were hired.

Take a look at tips for how to write a strong cover letter for technical support or help desk positions, as well as a sample letter that you can use for inspiration.

What to Include in Your Cover Letter

The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and most importantly, include the title of the job for which you’re applying.

The middle paragraph(s) of your letter should describe your qualifications for the job. In this section, you should focus on how the skills, training, and experience you possess align with the specific requirements listed in the employer’s job announcement.

If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.

The closing paragraph will thank the hiring manager and can mention how you will follow up on the status of your job application.

Make sure you know the proper cover letter and paragraph guidelines before you start writing your own letter.

Tips for Writing an Effective Technical Support Cover Letter

Keep these tips and strategies in mind as you write your cover letter:

Broadcast your credentials. You’ll want to highlight your skills, with particular attention to noting your technical know-how. Consider weaving details about your technical skills into your description of accomplishments you’d made in previous roles. Don’t forget to highlight your soft skills, as well as hard ones. Support and help desk positions require strong interpersonal and communication skills.

Don’t duplicate your resume. Your resume and cover letter should work together, not duplicate each other. Remember, the hiring manager will be looking at both documents. Use your cover letter to surface important details about your previous roles and skills. Think of it as an opportunity to make your case as a candidate.

Proofread carefully. Small errors, such as typos or irregular formatting, can stand out to hiring managers. It can make you appear sloppy and unprofessional. Don’t give hiring managers a reason to put your application to the side! Proofread your cover letter carefully and if you’re prone to typos, ask a friend or family member to review it as well.

Follow the appropriate format. A cover letter has a distinct format, and you’ll want to make sure to follow it precisely.

Sample Cover Letter for a Technical Support/Help Desk Position

This is a sample cover letter for a technical support position. Download the cover letter template (compatible with Google Docs and Word Online) or see below for more examples.

Sample Cover Letter for a Technical Support (Text Version)

Kylie Applicant
123 Main Street
Anytown, CA 12345
555-555-5555
[email protected]

September 1, 2021

Xander Lee
Director, Human Resources
Acme Software
123 Business Road
Business City, NY 54321

I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company’s IT division.

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end-users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.

Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.

I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.

Thank you for your time and consideration.

Signature (hard copy letter)

Sending an Email Cover Letter

If you’re sending your ​cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don’t list the employer contact information. Start your email message with the appropriate salutation.

Help Desk Cover Letter Examples & Writing Tips

Use these Help Desk cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table of Contents

  • Help Desk Cover Letter Example 1
  • Help Desk Cover Letter Example 2
  • Help Desk Cover Letter Example 3
  • Help Desk Cover Letter Writing Tips

Help desk specialists help users solve computer problems. They troubleshoot software and hardware issues, perform routine maintenance, and recommend upgrades.

A cover letter for a help desk position is a great way to showcase your computer knowledge and customer service skills.

Read through these examples and tips to learn how to write a help desk cover letter that will catch hiring managers’ attention.

Help Desk Cover Letter Example 1

I have been working in IT for the last three years in different capacities, but most recently as part of the help desk team. I’ve cut my teeth at both small and big companies, sometimes working in-house or as part of a remote team to make sure help is offered where needed. The tasks assigned to the help desk in all these companies differed according to the nature of the company and product, but they all revolved around ensuring customer satisfaction through proper communication.

I have had the pleasure of working as part of both small and large help teams and exploring the mechanics of how such teams work together. Each team has had its own challenges, both from within and from customers we deal with daily. I have learned to deal with all of these challenges as they come, which has made me more flexible and knowledgeable.

I like challenges, and I acknowledge that the help desk comes with its own share, depending on the company in question. Your company’s services offer a unique challenge for the help desk team, and I would like to be part of that as it happens.

I am particularly enthralled by and a huge fan of the services your company offers. I am also a quick learner, which has helped me stay flexible as I change companies and learn about new products. I am confident that when coupled with my other accumulated skills, this skill will come in handy in your company, and will make my transition a seamless one.

I am always available at short notice to answer any other queries you might have about my qualifications or experience.I do hope that my application meets your positive consideration, and I’ll be waiting for feedback.

Help Desk Cover Letter Example 2

I have worked at an IT helpdesk in the past, and it is something I’ve enjoyed. IT specialists tend to be introverted and unable to communicate well. When you work at an IT helpdesk, you need a lot of knowledge. But you also need communication skills so that you can help the people who call you. I pride myself on knowledge of the products and software I offer support on as well as the ability to relate to the people who call in for help. I aim to be helpful and efficient, meaning that I need to communicate my knowledge with ease.

One of my qualities that makes me a capable IT helpdesk worker is patience. People who call in for assistance have varying degrees of understanding. It is important to be able to cater to their needs and help them. A few questions at the beginning of the conversation help me judge the customer’s level of knowledge so that I can tailor my approach. A targeted help approach solves the problem quickly and leaves the customer satisfied with the outcome.

I have worked as an IT helpdesk consultant at different companies. I have a keen understanding of computers and find learning about new products or services easy. Together with my people skills, I work well independently and always receive good ratings for my service. I would appreciate the opportunity to meet with you in person to discuss my experience and approach in more detail. It would give me the chance to demonstrate to you why I would be the ideal employee for your organization.

Allow me to thank you for your time and consideration. I look forward to hearing from you at your earliest convenience.

Help Desk Cover Letter Example 3

Please accept this letter and enclosed resume as my interest in your advertised vacancy for an IT Help Desk personnel.

After coming across your vacancy listing, I was compelled to write to you and submit my resume. I do believe I am an ideal candidate for this position. During my career, I have gained experience in both systems administration and IT help desk support. Together with my strong problem-solving skills, my experience has equipped me with a good background for this position.

In my current position, I have gained a reputation for solving client issues in record time compared to the company average. It is here that I have tangibly demonstrated my problem-solving and collaboration skills. Also, I have strong communication skills and am fully proficient in English and Spanish. I believe in a customer-centered approach when solving help desk queries and strive to always provide clients with above average service.

In the field of IT, a good knowledge of computing as well as help desk software. I am confident in my abilities in both areas which is part of the reason for my success in past help desk positions. I work well under pressure and am able to efficiently multitask when assisting with help desk queries. Together with my problem-solving skills, I have become proficient in resolving conflict among co-workers and with clients.

I have received my formal qualification in the form of a diploma in Information Technology. In terms of computing software, I am a quick learner and pick up new software fairly quickly. I am currently proficient in SQL, JavaScript, Dreamweaver as well as the full Microsoft Office Suite.

Thank you for your time and considering my resume for the position. I look forward to hearing back from you and would be privileged to meet for an interview to discuss the details of my resume.

Help Desk Cover Letter Writing Tips

Show Off Your People Skills

To demonstrate that you have strong customer service skills, be sure to focus on how well you interact with customers in your cover letter. This means explaining how you’ve excelled at resolving client problems and building relationships with clients. Mentioning relevant certifications will help make your application stand out as well.

Demonstrate your technical knowledge

If you want to get hired as a help desk specialist, it’s important to demonstrate your understanding of technical processes and terminology. Use your cover letter to showcase this expertise by clearly explaining computer-related terms and how they pertain to the position for which you’re applying.

Use action verbs

If you’re applying for a job as a help desk technician, your cover letter should reflect that you’re knowledgeable about technology and comfortable working with it. It should also highlight the fact that you have strong problem-solving skills.

To achieve this, use action verbs when describing your abilities. For example, say that “I assisted users by identifying issues, implementing solutions and monitoring progress to ensure successful completion of projects.” By using these types of words in your cover letter, you’ll convey confidence in yourself as well as give hiring managers confidence in their decision to hire you.

Proofread your cover letter

As a help desk professional, your position requires you to act as the liaison between the company and its customer base. Therefore, presenting yourself in an error-free manner is key to securing an interview for this role.

Proofread each word in your cover letter to ensure it is spelled correctly. Double-check your grammar and sentence structure. If possible, ask a friend or family member to read through it to ensure all elements are in place.

Help Desk Technician Cover Letter Example

Kick-start your career and find ideas for your own cover letter with our free, carefully composed Help Desk Technician cover letter example. Copy and paste this cover letter sample free of charge or edit it directly using our online cover letter builder.

This cover letter was written by our experienced resume writers specifically for this profession. Create your cover letter now or edit this cover letter example.

Related resume guides and samples

Help Desk Technician Cover Letter Example (Full Text Version)

Alexander Scherer

My name is Alexander Scherer and I am writing this letter to express my interest in applying for the Help Desk Technician job within RW Technologies, Inc. in Vienna as I believe that I possess everything necessary to execute the role and all associated duties successfully while coming to you with a pro-active approach and exceptional work ethic.

First and foremost, I am the University of Luxembourg graduate with a bachelor’s degree in Computer Science & Information Systems. At the university, I was among the top 2% of students with the best academic results and I also served as a President of the FinTech Society for one year. This tremendous experience has allowed me to become a great leader and helped me to acquire exceptional analytical skills and the crucial ability to function well both independently and in fast-paced team environments.

In addition, I am a native German speaker with a proficiency in English and a basic knowledge of Chinese. Having worked as a Help Desk Technician at Manatt’s, Inc. for over three years, I am adept at using all software programs required for the role. There, I spend most of my time providing technical support and assistance to the company’s clients, resolving any IT-related issues, and maintaining various hardware and software. Furthermore, I:

  • Train and supervise new employees and sustain the network security.
  • Complete weekly reports and statements and configure network devices.
  • Execute various administrative tasks as assigned by the supervisor.

Finally, I would appreciate the opportunity to come in for an interview to discuss the position and my qualities in more detail in person. Thank you for your time and consideration and I look forward to hearing back from you soon.