Posted on

Cover letter for help desk assistant

Help Desk Cover Letter Sample

Getting ahead of other applicants is everything and a help desk cover letter can help. With the following help desk cover letter sample you don’t have to worry about details and information to include. Whether it’s a cover letter for IT help desk position the following tips and example will help you effectively.

Help Desk Cover Letter Template

This is a free cover letter template for help desk. Free Download and customize it according to the sample text below.

Supported formats

Help Desk Cover Letter Sample (Text)

Caruther Naples
Meckson, AC 63271
Phone: 535-143-8981
Email: [email protected]

Mr. Jack Knuff
Group Tancy Ltd
32 Meckvie Ave.
Meckson, AC 63271

Re: IT Help Desk Position

I’m highly interested in the open IT Help Desk position as advertised in I believe from proven ability, experience, skills and training in help desk technical support and years as a help desk specialist gives me a perfect opportunity to contribute to the quality, efficiency and productivity of the IT department in your company.

Do review the resume attached where all the valuable experience acquired in diverse areas of software, hardware, desktop operations maintenance, installation and troubleshooting are sufficiently elaborated. I am very keen and gifted in transforming highly complex and confusing technical information into useful simple concepts for customers, a fete that saw me awarded the best trouble shooting technician in the IT help desk at Mauthers Tech Ltd. As a result, I was able to completely reduce the response time and turnaround difference for troubleshooting tickets by over 50 percent enhancing customer satisfaction levels.

I am also great in multi-tasking and handling IT challenges while continually increasing my knowledge in skills in my field in IT and much more.

In case you are after an IT professional with tested and tried people skills, 7 year experience, and capable of solving all manner of IT issues to offer great support for all IT related operations, do consider what I bring on the table.

Do give me a call or email me at the earliest convenience to discuss your needs and goals for your IT department and the open position.

Thank you for your consideration and time.

Caruther Naples
Phone: 535-143-8981
Email: [email protected]

Tips for Writing a Help Desk Cover Letter

Research the company: By taking some time to research the name of the company and that of the recruiter you’ll be able to address them as required in the help desk cover letter. It’s highly important to avoid using generic addresses such as ‘dear sir/madam’ or ‘to whom it may concern’. It might show laziness and indolence while getting this information and using it makes the cover letter personal and that you actually went a step further and researched their names and other information without being required to.

Be honest from the start: No one really wants to read false information as great as it might be. Whether cover letter for IT help desk position or not do write it truthfully, giving proper information without getting overboard or tempted to write things that aren’t just to impress the recruiter and put your application in jeopardy.

Avoid repeating your resume: The resume is already done and all facts and information already indicated therein. Cover letter is a whole new frontier and not a vehicle to repeat yourself and indicate the same information in the resume. Use the help desk technician cover letter to showcase how your abilities meet the needs of the employer and how experience and skills make you the best candidate. Make it more company-centric and not too much about you. Add additional information lacking in the resume.

Conversational style: Rather than make the cover letter overly unprofessional and too robotic write in a conversational style. Use easy conversational tone, bullets and be as friendly as you can. It makes you more approachable and impresses the reader immediately. Even so, avoid using unprofessional language and slang even in IT help desk cover letter.

Copy paste not: Use help desk cover letter sample to get the format right, including all the needed information. However, avoid copy pasting a cover letter example without customizing it to meet your help desk application needs. The cover letter sample and template are there to guide you and ensure all information needed is added and the work as professionally presentable as possible and not to be used as it is.

Edit your cover letter: Never submit your help desk support cover letter without having reread it and rectified misspellings, bad formatting and ungrammatical constructions. It helps make your cover letter sharper and striking ensuring your work doesn’t go to the dogs even before it has been read by the recruiter.

How to Edit Help Desk Cover Letter Template

A beautiful PDF cover letter can help you get the attention of the hiring manager quickly. You can use the elegant PDF cover letter template in this article and customize it with Wondershare PDFelement – PDF Editor, the best PDF editor. This tool is an ultimate software to help you deal with any PDF problems.

Help Desk Cover Letter Examples & Writing Tips

Use these Help Desk cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table of Contents

  • Help Desk Cover Letter Example 1
  • Help Desk Cover Letter Example 2
  • Help Desk Cover Letter Example 3
  • Help Desk Cover Letter Writing Tips

Help desk specialists help users solve computer problems. They troubleshoot software and hardware issues, perform routine maintenance, and recommend upgrades.

A cover letter for a help desk position is a great way to showcase your computer knowledge and customer service skills.

Read through these examples and tips to learn how to write a help desk cover letter that will catch hiring managers’ attention.

Help Desk Cover Letter Example 1

I have been working in IT for the last three years in different capacities, but most recently as part of the help desk team. I’ve cut my teeth at both small and big companies, sometimes working in-house or as part of a remote team to make sure help is offered where needed. The tasks assigned to the help desk in all these companies differed according to the nature of the company and product, but they all revolved around ensuring customer satisfaction through proper communication.

I have had the pleasure of working as part of both small and large help teams and exploring the mechanics of how such teams work together. Each team has had its own challenges, both from within and from customers we deal with daily. I have learned to deal with all of these challenges as they come, which has made me more flexible and knowledgeable.

I like challenges, and I acknowledge that the help desk comes with its own share, depending on the company in question. Your company’s services offer a unique challenge for the help desk team, and I would like to be part of that as it happens.

I am particularly enthralled by and a huge fan of the services your company offers. I am also a quick learner, which has helped me stay flexible as I change companies and learn about new products. I am confident that when coupled with my other accumulated skills, this skill will come in handy in your company, and will make my transition a seamless one.

I am always available at short notice to answer any other queries you might have about my qualifications or experience.I do hope that my application meets your positive consideration, and I’ll be waiting for feedback.

Help Desk Cover Letter Example 2

I have worked at an IT helpdesk in the past, and it is something I’ve enjoyed. IT specialists tend to be introverted and unable to communicate well. When you work at an IT helpdesk, you need a lot of knowledge. But you also need communication skills so that you can help the people who call you. I pride myself on knowledge of the products and software I offer support on as well as the ability to relate to the people who call in for help. I aim to be helpful and efficient, meaning that I need to communicate my knowledge with ease.

One of my qualities that makes me a capable IT helpdesk worker is patience. People who call in for assistance have varying degrees of understanding. It is important to be able to cater to their needs and help them. A few questions at the beginning of the conversation help me judge the customer’s level of knowledge so that I can tailor my approach. A targeted help approach solves the problem quickly and leaves the customer satisfied with the outcome.

I have worked as an IT helpdesk consultant at different companies. I have a keen understanding of computers and find learning about new products or services easy. Together with my people skills, I work well independently and always receive good ratings for my service. I would appreciate the opportunity to meet with you in person to discuss my experience and approach in more detail. It would give me the chance to demonstrate to you why I would be the ideal employee for your organization.

Allow me to thank you for your time and consideration. I look forward to hearing from you at your earliest convenience.

Help Desk Cover Letter Example 3

Please accept this letter and enclosed resume as my interest in your advertised vacancy for an IT Help Desk personnel.

After coming across your vacancy listing, I was compelled to write to you and submit my resume. I do believe I am an ideal candidate for this position. During my career, I have gained experience in both systems administration and IT help desk support. Together with my strong problem-solving skills, my experience has equipped me with a good background for this position.

In my current position, I have gained a reputation for solving client issues in record time compared to the company average. It is here that I have tangibly demonstrated my problem-solving and collaboration skills. Also, I have strong communication skills and am fully proficient in English and Spanish. I believe in a customer-centered approach when solving help desk queries and strive to always provide clients with above average service.

In the field of IT, a good knowledge of computing as well as help desk software. I am confident in my abilities in both areas which is part of the reason for my success in past help desk positions. I work well under pressure and am able to efficiently multitask when assisting with help desk queries. Together with my problem-solving skills, I have become proficient in resolving conflict among co-workers and with clients.

I have received my formal qualification in the form of a diploma in Information Technology. In terms of computing software, I am a quick learner and pick up new software fairly quickly. I am currently proficient in SQL, JavaScript, Dreamweaver as well as the full Microsoft Office Suite.

Thank you for your time and considering my resume for the position. I look forward to hearing back from you and would be privileged to meet for an interview to discuss the details of my resume.

Help Desk Cover Letter Writing Tips

Show Off Your People Skills

To demonstrate that you have strong customer service skills, be sure to focus on how well you interact with customers in your cover letter. This means explaining how you’ve excelled at resolving client problems and building relationships with clients. Mentioning relevant certifications will help make your application stand out as well.

Demonstrate your technical knowledge

If you want to get hired as a help desk specialist, it’s important to demonstrate your understanding of technical processes and terminology. Use your cover letter to showcase this expertise by clearly explaining computer-related terms and how they pertain to the position for which you’re applying.

Use action verbs

If you’re applying for a job as a help desk technician, your cover letter should reflect that you’re knowledgeable about technology and comfortable working with it. It should also highlight the fact that you have strong problem-solving skills.

To achieve this, use action verbs when describing your abilities. For example, say that “I assisted users by identifying issues, implementing solutions and monitoring progress to ensure successful completion of projects.” By using these types of words in your cover letter, you’ll convey confidence in yourself as well as give hiring managers confidence in their decision to hire you.

Proofread your cover letter

As a help desk professional, your position requires you to act as the liaison between the company and its customer base. Therefore, presenting yourself in an error-free manner is key to securing an interview for this role.

Proofread each word in your cover letter to ensure it is spelled correctly. Double-check your grammar and sentence structure. If possible, ask a friend or family member to read through it to ensure all elements are in place.

Help Desk Technician Cover Letter Example

Kick-start your career and find ideas for your own cover letter with our free, carefully composed Help Desk Technician cover letter example. Copy and paste this cover letter sample free of charge or edit it directly using our online cover letter builder.

This cover letter was written by our experienced resume writers specifically for this profession. Create your cover letter now or edit this cover letter example.

Related resume guides and samples

Help Desk Technician Cover Letter Example (Full Text Version)

Alexander Scherer

My name is Alexander Scherer and I am writing this letter to express my interest in applying for the Help Desk Technician job within RW Technologies, Inc. in Vienna as I believe that I possess everything necessary to execute the role and all associated duties successfully while coming to you with a pro-active approach and exceptional work ethic.

First and foremost, I am the University of Luxembourg graduate with a bachelor’s degree in Computer Science & Information Systems. At the university, I was among the top 2% of students with the best academic results and I also served as a President of the FinTech Society for one year. This tremendous experience has allowed me to become a great leader and helped me to acquire exceptional analytical skills and the crucial ability to function well both independently and in fast-paced team environments.

In addition, I am a native German speaker with a proficiency in English and a basic knowledge of Chinese. Having worked as a Help Desk Technician at Manatt’s, Inc. for over three years, I am adept at using all software programs required for the role. There, I spend most of my time providing technical support and assistance to the company’s clients, resolving any IT-related issues, and maintaining various hardware and software. Furthermore, I:

  • Train and supervise new employees and sustain the network security.
  • Complete weekly reports and statements and configure network devices.
  • Execute various administrative tasks as assigned by the supervisor.

Finally, I would appreciate the opportunity to come in for an interview to discuss the position and my qualities in more detail in person. Thank you for your time and consideration and I look forward to hearing back from you soon.