Technical Support and Help Desk Cover Letter Example
Alison Doyle is one of the nation’s foremost career experts and has counseled both students and corporations on hiring practices. She has given hundreds of interviews on the topic for outlets including The New York Times, BBC News, and LinkedIn. Alison founded CareerToolBelt.com and has been an expert in the field for more than 20 years.
Specifics matter if you’re applying for a tech-related support role.
That means that if you’re writing your cover letter for a technical support or help desk position, you’ll want to mention the technology you’re familiar with and have supported previously. You’ll also want to include details on the hard and soft skills you can offer the organization, and how you can help the company if you were hired.
Take a look at tips for how to write a strong cover letter for technical support or help desk positions, as well as a sample letter that you can use for inspiration.
What to Include in Your Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and most importantly, include the title of the job for which you’re applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this section, you should focus on how the skills, training, and experience you possess align with the specific requirements listed in the employer’s job announcement.
If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph will thank the hiring manager and can mention how you will follow up on the status of your job application.
Make sure you know the proper cover letter and paragraph guidelines before you start writing your own letter.
Tips for Writing an Effective Technical Support Cover Letter
Keep these tips and strategies in mind as you write your cover letter:
Broadcast your credentials. You’ll want to highlight your skills, with particular attention to noting your technical know-how. Consider weaving details about your technical skills into your description of accomplishments you’d made in previous roles. Don’t forget to highlight your soft skills, as well as hard ones. Support and help desk positions require strong interpersonal and communication skills.
Don’t duplicate your resume. Your resume and cover letter should work together, not duplicate each other. Remember, the hiring manager will be looking at both documents. Use your cover letter to surface important details about your previous roles and skills. Think of it as an opportunity to make your case as a candidate.
Proofread carefully. Small errors, such as typos or irregular formatting, can stand out to hiring managers. It can make you appear sloppy and unprofessional. Don’t give hiring managers a reason to put your application to the side! Proofread your cover letter carefully and if you’re prone to typos, ask a friend or family member to review it as well.
Follow the appropriate format. A cover letter has a distinct format, and you’ll want to make sure to follow it precisely.
Sample Cover Letter for a Technical Support/Help Desk Position
This is a sample cover letter for a technical support position. Download the cover letter template (compatible with Google Docs and Word Online) or see below for more examples.
Sample Cover Letter for a Technical Support (Text Version)
123 Main Street
Anytown, CA 12345
September 1, 2021
Director, Human Resources
123 Business Road
Business City, NY 54321
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company’s IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end-users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you’re sending your cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don’t list the employer contact information. Start your email message with the appropriate salutation.
Help Desk Cover Letter Sample
Getting ahead of other applicants is everything and a help desk cover letter can help. With the following help desk cover letter sample you don’t have to worry about details and information to include. Whether it’s a cover letter for IT help desk position the following tips and example will help you effectively.
Help Desk Cover Letter Template
This is a free cover letter template for help desk. Free Download and customize it according to the sample text below.
Help Desk Cover Letter Sample (Text)
Meckson, AC 63271
Email: [email protected]
Mr. Jack Knuff
Group Tancy Ltd
32 Meckvie Ave.
Meckson, AC 63271
Re: IT Help Desk Position
I’m highly interested in the open IT Help Desk position as advertised in hrhelp.org. I believe from proven ability, experience, skills and training in help desk technical support and years as a help desk specialist gives me a perfect opportunity to contribute to the quality, efficiency and productivity of the IT department in your company.
Do review the resume attached where all the valuable experience acquired in diverse areas of software, hardware, desktop operations maintenance, installation and troubleshooting are sufficiently elaborated. I am very keen and gifted in transforming highly complex and confusing technical information into useful simple concepts for customers, a fete that saw me awarded the best trouble shooting technician in the IT help desk at Mauthers Tech Ltd. As a result, I was able to completely reduce the response time and turnaround difference for troubleshooting tickets by over 50 percent enhancing customer satisfaction levels.
I am also great in multi-tasking and handling IT challenges while continually increasing my knowledge in skills in my field in IT and much more.
In case you are after an IT professional with tested and tried people skills, 7 year experience, and capable of solving all manner of IT issues to offer great support for all IT related operations, do consider what I bring on the table.
Do give me a call or email me at the earliest convenience to discuss your needs and goals for your IT department and the open position.
Thank you for your consideration and time.
Email: [email protected]
Tips for Writing a Help Desk Cover Letter
Research the company: By taking some time to research the name of the company and that of the recruiter you’ll be able to address them as required in the help desk cover letter. It’s highly important to avoid using generic addresses such as ‘dear sir/madam’ or ‘to whom it may concern’. It might show laziness and indolence while getting this information and using it makes the cover letter personal and that you actually went a step further and researched their names and other information without being required to.
Be honest from the start: No one really wants to read false information as great as it might be. Whether cover letter for IT help desk position or not do write it truthfully, giving proper information without getting overboard or tempted to write things that aren’t just to impress the recruiter and put your application in jeopardy.
Avoid repeating your resume: The resume is already done and all facts and information already indicated therein. Cover letter is a whole new frontier and not a vehicle to repeat yourself and indicate the same information in the resume. Use the help desk technician cover letter to showcase how your abilities meet the needs of the employer and how experience and skills make you the best candidate. Make it more company-centric and not too much about you. Add additional information lacking in the resume.
Conversational style: Rather than make the cover letter overly unprofessional and too robotic write in a conversational style. Use easy conversational tone, bullets and be as friendly as you can. It makes you more approachable and impresses the reader immediately. Even so, avoid using unprofessional language and slang even in IT help desk cover letter.
Copy paste not: Use help desk cover letter sample to get the format right, including all the needed information. However, avoid copy pasting a cover letter example without customizing it to meet your help desk application needs. The cover letter sample and template are there to guide you and ensure all information needed is added and the work as professionally presentable as possible and not to be used as it is.
Edit your cover letter: Never submit your help desk support cover letter without having reread it and rectified misspellings, bad formatting and ungrammatical constructions. It helps make your cover letter sharper and striking ensuring your work doesn’t go to the dogs even before it has been read by the recruiter.
How to Edit Help Desk Cover Letter Template
A beautiful PDF cover letter can help you get the attention of the hiring manager quickly. You can use the elegant PDF cover letter template in this article and customize it with Wondershare PDFelement – PDF Editor, the best PDF editor. This tool is an ultimate software to help you deal with any PDF problems.
Help Desk Technician Cover Letter Example
Kick-start your career and find ideas for your own cover letter with our free, carefully composed Help Desk Technician cover letter example. Copy and paste this cover letter sample free of charge or edit it directly using our online cover letter builder.
This cover letter was written by our experienced resume writers specifically for this profession. Create your cover letter now or edit this cover letter example.
Related resume guides and samples
Help Desk Technician Cover Letter Example (Full Text Version)
My name is Alexander Scherer and I am writing this letter to express my interest in applying for the Help Desk Technician job within RW Technologies, Inc. in Vienna as I believe that I possess everything necessary to execute the role and all associated duties successfully while coming to you with a pro-active approach and exceptional work ethic.
First and foremost, I am the University of Luxembourg graduate with a bachelor’s degree in Computer Science & Information Systems. At the university, I was among the top 2% of students with the best academic results and I also served as a President of the FinTech Society for one year. This tremendous experience has allowed me to become a great leader and helped me to acquire exceptional analytical skills and the crucial ability to function well both independently and in fast-paced team environments.
In addition, I am a native German speaker with a proficiency in English and a basic knowledge of Chinese. Having worked as a Help Desk Technician at Manatt’s, Inc. for over three years, I am adept at using all software programs required for the role. There, I spend most of my time providing technical support and assistance to the company’s clients, resolving any IT-related issues, and maintaining various hardware and software. Furthermore, I:
- Train and supervise new employees and sustain the network security.
- Complete weekly reports and statements and configure network devices.
- Execute various administrative tasks as assigned by the supervisor.
Finally, I would appreciate the opportunity to come in for an interview to discuss the position and my qualities in more detail in person. Thank you for your time and consideration and I look forward to hearing back from you soon.